Post-sale services
Service commitments
Zhang Jia Hong Kong City Scientific Instruments Ltd. (Punet) has always been client-centred, focusing on the protection of products such as anatomical teaching models, medical simulators and so forth, and maintaining quality and service.
All out-of-plant products are subject to rigorous quality control to ensure a stable and durable quality of the product
A professional after-sales team of 7 x 12 hours to respond quickly to client questions
Adhering to good-faith services, without prevarication or delay, and safeguarding the legitimate interests of clients
Full care for all types of co-clients, such as institutions of higher learning, hospitals, secondary schools, laboratories, etc.
Services
Free technical advice on products, guidance on selection and adaptation
Anatomy model installation instruction, use of operation instruction
Product quality maintenance, failure detection and after-sale repairs
Bulk procurement of customized services, specification sizes appropriate
One-stop service for product re-issuance, switch and spare parts
Long-term product upgrading, teaching support packages
Services policy
Good product security: all products are original and no poor-quality counterfeits
Quality assurance services: non-anthropogenic damage is covered by official standard quality assurance services, life-long maintenance support
The return policy's undamaged, does not affect the secondary sale, and the return of the goods can be requested according to the rules.
Regional services: national distribution, logistics tracking and arrival follow-up
Technical support: provision of technical advice on the use of products and on teaching and learning applications on a permanent basis
After-sale process
Online counselling
Submission of questions
Submission of questions
Registration of service
Problem verification
Problem verification
Professional evaluation
Give a plan
Give a plan
Execution processing
Maintenance/replacement
Maintenance/replacement
Follow-up visits
Service closed loop
Service closed loop
Contact after sale
E-mail lucasguo@pnatomy.com
QQ：461140695
Hours of service: workdays 08:30-17:30 | Holidays Online
